Tuesday, 2 January 2007

LG mobile phones: PC connection - troubleshooting problems & improving connectivity






UPDATE May 2007: if you want info on the LG Shine KE 970 phone - general review, photos, manual and software download, Gmail access and browser tips, and tips on connectivity and syncing the KE970 including Java on the KE970.

LG cellphones e.g. the LG Chocolate KG800 mobile phone come with a CD containing Contents Bank software (also downloadable (UK version)). I've previously covered the basics of getting the phone to talk to the Contents Bank software to transfer ringtones and pics and how to install Java games and apps to your LG mobile phone.

This post is a guide to troubleshooting and hopefully improving that connectivity. It's based on some personal trial & error and also lots of Internet searching - many resources I found were about other LG phones and some aren't in English so certain links below to sources will be slow as they open up translations of the Webpages I got the info from; you have been warned!
This post is meant for the LG KG800 Chocolate phone but I gather that a lot of it applies to other LG phones too as their software also includes a similar config.ini file. I've not tested that personally so if you want to try it with another model of LG mobile phone, do so at your own risk. The Contents Bank software (and manuals) for the main LG phone models in the UK, like the KG320, KG810, KG920 etc, can be downloaded from the uk.lgmobile.com site. Note that you must install the modem driver software too, see this post.

Troubleshooting connection problems

If you have problems using the Contents Bank software:

Connect it correctly. The first step is to go to this post and follow the instructions there carefully. That's sorted the problem for quite a few people. But other people are still having difficulty. The most common problems seem to be as follows.

'Other application used this port. Failed to open [number] port'. This seems to be related to modem drivers e.g. not being installed properly or being hijacked by other phones you might have connected to the PC. Check your Device Manager (rightclick the My Computer icon, Hardware tab, click Device Manager) and look under Modems. If your LG phone is initialised as a modem and connected at that time, then you should see it in the list if it's been properly installed (if it's not connected it won't show) - else trying removing/reinstalling its modem driver as per this post. If there are other interfering modem drivers (shades of backseat drivers, eh?) they need to be uninstalled - and it sounds complicated but hopefully you can get a techie friend to do that for you. It's certainly too complicated for me to go into here, but at least you'll know what to try.

Timeout, Initialising, please wait, or Initializing please wait (& then lots of waiting...) I've sorted this problem myself out by getting rid of the dreaded popup box, then clicking Connect again, and then, real fast after that, trying the download again (i.e. highlight the file(s) you want to transfer, click the Download button). If all else fails, close Contents Bank, disconnect the phone from PC, turn phone off and on again, and repeat the whole process. I've found that it works eventually the nth time, but it sure can try your patience! If that still doesn't work, you might want to try editing your Config.ini file, see step by step tutorial below.

Now I can't guarantee any of the suggestions or speculations below will work as I've not tried them all, just gathered them together in one place, so I have to repeat again that on your own head be it if you tinker with the settings and something goes horribly wrong (though hopefully you can then delete your edited file and rename your saved backup to config.ini). But there are some things you might consider trying.

How to edit the LG config.ini file

1. Making sure that the Contents Bank program is not open (close it first if it is), in a text editor like Notepad open the config.ini file (on my PC at least, that file is located in C:/Program Files/LGGSM/LGContentsBank). Save a backup first just in case, e.g. save it as backup.ini or config.bak, whatever you wish. Remember in the File Open window you may have to change "Files of type" to "All Files" to open the .ini file.

2. Now that file, which is the configuration file for the LG Contents Bank and phone modem connection, contains all manner of settings that may be tweaked. Here's the contents of the Config.ini file as per the original UK software (Path, Port and Baud Rate will be filled in once you've connected successfully for the first time):

[Setup]
MODE=0
TYPE=114
IRDA=0
IRDA BYTES=128
IRDA SLEEP=40

BLOCK_SIZE=2048
SLEEP_TIME=10
Path=
Port=0
Baud Rate=
USB_CONNECT_MODE=N

[WIN98]
IRDA BYTES=64
IRDA SLEEP=100

[PROG_SETTING]
BUTTON=OLD
EXIST_JAVA=N
EXIST_CAMERA=N
EXIST_KARAOKE=N
EXIST_MP3=N
MUSIC_CHIP=YAMAHA
LCD_WIDTH=176
LCD_HEIGHT=220
MODEL_NAME=L3100
VERSION=KG800-v.3.8(3.8.5.04.07-EN)
ANI_GIF=N
MAXFILESIZE=49152
SELECT_MODE=MULTI
Serial=Y
USB=Y
USE_BINARY_UPLOAD_MODE=N
VBR_CHECK=N
MAX_BITRATE=0
TTPComDriverUse=Y
OS_LANG=EN

(If your own config.ini file is missing a section like PROG_SETTING you could just try copy/pasting that into your own file, but again do so at your own risk as there may be a good reason why in your country it's been deleted!)

3. Try editing the file as suggested below if you wish. Remember to do it all in uppercase e.g. Y not y.

4. Then "File Save as" the edited file, remembering to change "Text Documents (*.txt)" in the "Save as type" line of the "Save as" box to "All Files" before you hit Save. (Or else it'll save it as "config.ini.txt" which will stop it from working).

(To restore your backup later, just make sure you're disconnected, delete your edited config.ini file and rename your backup.ini or whatever you called it to config.ini.)

Possible tweaks to Config.ini

Timeout problem. Someone has reported that increasing "10" to e.g. "30" in SLEEP_TIME=10 has helped with their Timeout problem (UPDATE 8 Apr 2007: however Brad reports that it made no difference for him).

BLOCK_SIZE=2048 (UPDATE 3 Apr 2007): I've also heard that changing BLOCK_SIZE=2048 to BLOCK_SIZE=204800 (at least for the KG90 phone!) may help there too. But I've always managed to sort out my own Timeout problems as mentioned above, so I've not tried either of these. Brad reports: "I set this to be 4 times bigger at 8192 instead of 2048. After making these changes I was able to transfer a Java (.jar) file that was nearly 1.5MB to the phone. Unfortunately, the phone did not have enough space to compile a program of that size. So far I have found that files smaller than 512KB can compile on the phone." Thanks Brad!

USB_CONNECT_MODE=N - I changed N to Y but to be honest I've seen no difference in operation with either USB storage or modem mode. Anyone know what this does, please let me know!

EXIST_JAVA=N - change N to Y, see my Java post.

EXIST_CAMERA=N, EXIST_KARAOKE=N or EXIST_MP3=N - personally I wouldn't bother changing these. You can transfer music files and images via the USB drive option anyway, and even use them as ringtones or wallpaper, so these settings don't seem to give you anything extra. Plus, I've heard that people who've changed those to Y have then experienced the dreaded Timeout problem when trying to use those functions.

MODEL_NAME=L3100 - should be changed to MODEL_NAME=KG800 (or other correct model number), of course. Why the default is L3100 in the KG800 software is a mystery to me.

ANI_GIF=N - I've seen recommendations to change N to Y but I'm not sure what this does, I've been able to use Contents Bank to transfer Java apps fine without it. Does it allow download of animated GIFs? Or does it animate the buttons etc in Contents Bank, or the phone? Probably the former, I'd guess. Again if someone can read Chinese properly maybe they could check the original websites and enlighten the rest of us?

FILESIZE=49152 - others have suggested changing this to 102400 to increase the size of the file you can transfer via Contents Bank. As the internal memory of the KG800 at least is limited to a measly 128MB I haven't bothered, myself - though I know some lucky people have versions with memory cards. (UPDATE 8 Apr 2007 - Brad emphasises that this is the file size limit in bytes. Make sure that the number you change this to is larger than the size of the file you are uploading. And best to choose a number that's a multiple of 1024.)

USE_BINARY_UPLOAD_MODE=N - again I've seen people change N to Y (at least in the context of installing Java games to the phone), but I don't know how it would help and I've not tried it as I've not had enough problems to warrant it.

MAX_BITRATE=0 - I'm curious about this but no one seems to have tried changing it and it works fine as is so I'm leaving it! If anyone knows whether tweaking this will help, I'd be interested to know.

If you've tried any tweaks to the config.ini file and have any results to report, good or bad, please let me know the details and I'll update this post.

UPDATE May 2007: if you want info on the LG Shine KE 970 phone - general review, photos, manual and software download, Gmail access and browser tips, and tips on connectivity and syncing the KE970.




46 comments:

vps hosting said...

Well written indeed, i personally like the perspective of your blog.

Anonymous said...

This is a shorter version for those readers in a hurry:

Step 1: Go to mobile phone shop
Step 2: buy any brand of phone apart from LG
Step 3: Go home and relax in the knowledge that you don't need to spend days of your precious xmas holiday trying to get it to sync.

Improbulus said...

Thanks for the comments.

I agree LG phones aren't exactly user friendly - I prefer Nokia myself.

But as I've figured all that out from the review phone LG were kind enough to lend me, I may as well share...

Brad said...

I was experiencing the timeout problem while transferring Java apps as well. Here is what I found:

SLEEP_TIME: Changing this had no effect. I believe that it is in minutes, and I never reached the limit. I haven't tried decreasing the value to confirm.

MAXFILESIZE: This is the file size limit in bytes. Make sure that it is larger than the size of the file you are uploading. I chose a number that was a multiple of 1024. Computers seem to like that kind of thing.

After changing those two values, I was still getting a timeout error. The file progress bar was about 1/4 of the way done. I changed the BLOCK_SIZE next.

BLOCK_SIZE: I set this to be 4 times bigger at 8192 instead of 2048.

After making these changes I was able to transfer a Java (.jar) file that was nearly 1.5MB to the phone. Unfortunately, the phone did not have enough space to compile a program of that size. So far I have found that files smaller than 512KB can compile on the phone.

Anonymous said...

For that anonymous LG-hater up there, bear in mind that both NOKIA and SAMSUNG (i've never used any phones other than N, S, SE, and LG) 's PC Sync/PC whatever softwares are also crappy. Even worse with the Nokia's, it throws rubbish into your PC.

Learning helps in most circumstances. And learning takes time - maybe including your Xmas holiday.

For that,

Thanks for the blog, Improbulus. ;)

Alan said...

Your posts have been very helpful.

I noticed that sometimes my phone and my computer may not connect properly. In your posts you tell the user to back all the way to your wallpaper after you turn the modem on. I found that this turns you modem off. As soon as you turn the modem on and then connect it to the PC, after it says "done (with the checkmark)" the connection for LG contents bank always works.

Well at least for my phone.

Thanks,
Alan

Improbulus said...

Brad, that's really useful to know, thanks for sharing. I'll update my post for your info.

Anon - thanks for your comments. It's always good to be appreciated!

Improbulus said...

Alan - that's useful to know too. It may differ from model to model, I believe the US model is different from the UK one. On the version I have, if you don't back all the way back up, it doesn't work. I'll add an update to my posts for that too.

Anonymous said...

I have tried everything provided here. I have countelessly turned the phone off an on, installed and re insalled drivers and content bank software. Yet I still get the initializing error and sometimes the time out error.

Also I cannot connect the phone to the computer and see the removable media. I have tried on 3 computers, I have two lg choclates at home and both of them are the same.

The computer will recognize the phone, and say the hardware is ready to use, but when I open up my computer I dont see a usable removable drive.

I have been trying for about 3 days now with no progress, what do I do next?

Anonymous said...

Hi! It works good on my lg kg320,5/10 games.The only problem is that the Games are too slow!! Is someone who can help me?

Improbulus said...

Thanks for your comments.

The Contents Bank function is NOT the same as the removable drive function.

To use it as a removable drive please see this post and in particular this comment - make sure the phone is NOT in modem mode if you want USB removable drive mode.

Games - sorry no suggestions, the phone isn't exactly lightning fast, I think we're stuck with that.

Anonymous said...

helloo and please HELP !!!!
I can not conecct LG KG800 in my PC
i do every thing in confik.ini
and still the same problem .My GOD why i have bught a LG

Improbulus said...

Anon, I suggest you try this post first. Editing config.ini is only necessary if you're trying to transfer Java games or apps across from PC to KG800.

Anonymous said...

Ohh I have a problem to my LG-..L342i..Sometime when I flip it open to answer a call everything on the screen is upsidedown and sometime it's all blank but don't know why it's happen..so pls help me.

Anonymous said...

hi there,

My LG KG 320 cannot be turned on.
when I turn it on now, It shows only LG's logo and then blink and then shows its logo state, again and again.

Any comments will be appreciated.

-S

Improbulus said...

To the last two Anons (it would help if you leave your name when you comment, no email or URL necessary, just choose Other):

First, have you tried turning the phone off, removing the battery, waiting 20 seconds, replacing it and turning the phone on again?

If the problem persists despite that, frankly it sounds like you should be taking your phone back to the shop if it's within its guarantee period, and fast!

Anonymous said...

I tried to use Content Bank application and it said "Timed out".

Then i turned on the phone modem ( settings/connectivity.. menu ) and when i plugged-in the phone to the computer a new Comm port was found.

Then just open the Content blank application and choose the "LG" port from the ports list and try to connect again.

IT WORKED FOR ME!

enjoy

Improbulus said...

Thanks for your comment Anon. Yes, turning on the modem is one of the things recommended in the post I referred to above i.e. this post.

Anonymous said...

hey yeh i cant open lg phone manager. it comes up saying - invalid access to memory location. help please?

Improbulus said...

Not sure what LG Phone Manager is, you probably have different software from me! Can only suggest you uninstall and reinstall it.

Cheryl said...

hi, i am also having trouble connecting the content bank to my phone. when i pick the usb cable, it says "intializing, please wait' then when i pick the cdma one, it says "time out!" i am very frustrated. i have been researching for 2 days on google and still i don't know what is wrong. i am wondering if i should refund the phone but time is limited to 15 days and half is already gone. PLEASE HELP!

Improbulus said...

Cheryl, as mentioned in the post above you should try this post first. I'll update that to make it more prominent. If nothing there works then sorry I don't know what else to suggest except LG support or your retailer.

Anonymous said...

Hi my son has just been given an LG chocolate phone by his mate who has upgraded but after a day the 0 button on the phone stopped working what has happened, any suggestions please.

oukland said...

java.lang.NoClassDefFoundError can someone tell me why does this apeear after I instal game on my KG800. Thanks for the post and comments. The thing that helped me was connecting usb cable AFTER i switch modem ON and then start the Content Bank. Also Brad's comment helped me to download bigger games.

Improbulus said...

Anon, if the 0 button doesn't work, try to turn the phone off, remove the battery for a minute, replace it and turn the phone on again. If it still doesn't work, take it back to the dealer or try your local LG helpline.

oukland, thanks for your comment. Some games just aren't compatible with LG's implementation of Java, maybe it's that. Does anyone else know?

THE ANGEL said...

my lg chocolate doesnt want to turn on whay can i do?

Flying_Doc said...

It worked for me, but when I try to download a .jad file I get this:
File not supported by LG Electronics

What with that?

Aksa said...

Hi, I Really Like Your Posts.. but I Came To A Problem When Putting The software On My Phone...

Its Keeps Saying... "This Java File Is Not Offered By Lg Electronics" But I've Check On The Website And Its Works With Other KG800's.
Any Suggestions??

Anonymous said...

please help me, I'm using LG KG810.,and i tried all config setup step by step. i also download the software contents bank for kg800 cause kg810 has no software like contents bank, so i used kg800 contents bank software. Proceeding to the setup, timeout error occurred every time i connect my phone thru pc. The usb cable was i guarantee connected cause i can transfer directly an image and mp3 songs thru my phone. I am very thankful if someone answer me, please email me, bhaby_hero0715@yahoo.com thanks!!

Anonymous said...

Something happened to my LG phone today- on the display screen it was blue and I was unable to "call out" to others but they could call me. Please help!

sheerah32@yahoo.com said...

I accidently deleted the photos from mu LG Chocolate. Can I recover tham?

Improbulus said...

Thanks for the comments.

I'd like to help but if it's anything beyond what I've posted in my blog (e.g. on how to install Java apps), I'm not able to.

May I suggest you ask LG Support in your country.

Last Anon, if the accidentally deleted photos were saved on a memory card and you have a card reader, try my post on how to recover files deleted from memory card, otherwise sorry but I can't help further.

Statto said...

I have just bought an LG KP500 cookie mobile phone, put the battery in and pressed the on/off button. The LG logo appeared and the lights switched on. Then 10 seconds later the logo disappeared and the lights went off. Then it did it again 10 seconds later and so on. Does anyone know whether the battery needs charging? How will I know if the battery is charged sufficient to test the phone? Is there anything wrong with the phone? Many thanks for any help.

Anonymous said...

I've had my LG Chocolate for 1 1/2 yrs. No problems, now I cant hear my callers and they cant hear me. Any idea what can be the problem? didnt drop it, or spill anything on it. ???

Anonymous said...

Hi, I've followed all your steps, but when I get to the final step, when I'm trying to download the JAVA file it keeps saying "Unknown error". It's kinda difficult because I can't even know what kind of error is this and what should I do. Any help, please?

Anonymous said...

I can't even get the modem drivers to install. Get an error message and a 'contact your dealer'.

I only want to transfer a few hundred contacts from my address book.

My LG refrigerator also packed up after a few months - note to self.... don't buy any more LG!!

Jessica said...

Hello

I have connected my LG 780 to my PC and the LG suite. All went perfect. but I have no photos file on the lg suite and in My computer it has no media file. I had an LG before and it was fine last time round with the same pc. My main purpose for this phone is pictures.
Really apprecate help

Thanks

Anonymous said...

Lo unico que hay que hacer es poner el celular en modo Modem

Only put your cel in mode "Modem"

Anonymous said...

hi,i have a problem with my LG cookie KP500..everytime i click on the gallery it will automatically turned off and on..I tried the video,camera,muvie,music,games and applications,fm radio and all but has no problem...the only problem is the gallery everytime i open it it will auto off and on...please help me...thanks and godbless...

Anonymous said...

I just brought a lg phone (a ks360), but it came without a software cd-rom to help syn music to my phone external Memory chip (4GB micro sd). Can anyone advise on how to solve this?

Anonymous said...

OH MY GOD!!!!!this is not a phone....you've got to be expert in pc and phones to do simply things!!!!!

jaya said...

please help me........... i am using lg kp199. i cant transfer the datas form pc to mobile.......

sky said...

I'm having a problem with LG GT540 to computer

Tim Goad said...

Is there is any way to connect Internet on Mobile Phone via PC's Internet connection via Bluetooth?
I have Nokia 5233 mobile phone...
Please help me to connect...
I had tried mRouter and GNUbox....
But I can't change the data bearer from Pocket Data to Data Call...
Please Help me....

pramod said...

I have purchase LG-GD501 on 2010.But my mob screen is water lock.What to do.

Anonymous said...

i have lgkh200 and it is not connecting to my computer what should i do..??