Previously I posted about what it means to claim a blog on Technorati, the blogosphere search engine; why you'd want to; and how to claim a blog - plus some concerns to do with the blog claiming process and security/authentication.
Niall Kennedy of Technorati commented regarding the security issue and offered to let me try to claim his blog and see if that worked!
Now the reason for my concern was that I'd tried out claiming a blog (a new one of mine), and noticed that Technorati reported the blog as claimed by me even before I put the required code in the blog. It was not only on the members' only page that it said my blog was claimed - I'd also seen (although I didn't spell that out before) that on doing a Technorati search where posts from that blog appeared in the search results, my profile pic appeared against those posts - again confirming that the blog had been successfully claimed by me.
The disappearing claimInterestingly, after my previous post, that profile pic no longer appears against the entries from that blog (which at the moment just duplicates entries from this blog, a little behind as I haven't got round to copying the recent ones yet). See for instance this search page and scroll down to the blog called "Improbulus": there are no profile pics against those entries any longer. Yet on my members' page it still says my claim to that blog has been successfully embedded.
I speculated in my previous post that this premature successful claim could be due to my trying to claim that blog by just posting the Technorati code (without filling in their claim form), and when that didn't work I removed the code and tried to fill in the claim form alone (without the code being in my blog) just to see what happened - and perhaps Technorati then read an older cached version of that blog which did have the code, so it treated it as claimed. But then it caught up with the code removal and no longer shows the profile pic... I don't know what they did really, as the claim is now said to be recognised on the members' pages but not when you do a search.
I'd also like to know whether, if just posting a link to your profile works, someone could claim a blog just by posting the link in a comment on a post in that blog (and filling in the Technorati claim form). I'm hoping that they've fixed it so that a link just to a member's Technorati profile isn't enough, it now has to be to the unique ID code they generate which then redirects to your profile, but that's not been entirely clear.
No more quick claim?Also interestingly, since my previous post, Technorati appear to have changed their claiming procedure. The last time I tried (after my previous post on the subject), when you fill in the claim form they give you the code to put in your blog or blogroll or sidebar, but now (or at least the last time I tried!) they don't seem to offer a quick claim route where you enter your blog username and password.
One useful thing is that if you try to proceed with your claim after you've filled in the claim form, but haven't put the code into your blog, they send you an email explaining how to post the code. (Interestingly, the button to proceed with the claim has now disappeared from my Claimed Blogs page, maybe they're still tinkering - that's a pity as I thought it was a very useful innovation from a user viewpoint, that if someone doesn't know what they're doing and hits the button, they then get an emailed explanation).
Technorati supportDon't get me wrong - I'm a big fan of Technorati, and so are many others. I think part of the issue, from the feedback I've had regarding my previous post (and see comments about not understanding various aspects of Technorati or about Technorati support in the Blogger forum), is that the Help pages could be written more comprehensibly and clearly, and the support responses more timely and to the point (I've heard some people don't get any response at all - admittedly it's a free service, but failing to respond is of course not good for building up a reputation).
Obviously there is a resource issue for Technorati - Technorati don't seem to have many staff despite their high profile - but in terms of building up a user base and, in the notoriously fickle world of the Net, developing and maintaining user loyalty so that people won't abandon Technorati for the next blogosphere search engine which comes along that does provide better support (and better searching as well, people aren't daft!), I think Technorati could do worse than beef up their online help as well as their support service. (If the online help was clearer, people shouldn't need to contact Support as often).
A couple of people had kindly said on my last post that my explanations made more sense than Technorati's, and that Technorati should put me on their payroll! I certainly wouldn't be averse to writing more about Technorati and its workings if only they'd give me the information and full answers I needed in order to do that. And while I wouldn't be so blatant as to say "Gizza job, Dave!" to David Sifry (the Technorati CEO), if Technorati were to offer me (as well as the info) some money and an interesting job title to go with it, I don't think I'd say no...
Technorati Tags: Technorati, security, review, reviews, support, customer service, consumer issues, Improbulus, A Consuming Experience, Consuming Experience