Technorati problems: a new leaf?Friday, September 02, 2005
Problems with Technorati seem to have been escalating in the last couple of months or so. Just search Google or even Technorati itself. But Technorati now appear to be turning the corner, or over a new leaf, to mix the metaphors...
I've detailed some problems with Technorati's tag pages before, and commented on their support issues, which others had reported to me and which I'd also experienced first hand myself.
To boot, since early July Technorati had stopped indexing my blog completely. Period. You couldn't even find my July/August posts by searching on Technorati, never mind checking the relevant tag pages. The initial response to me, and to other bloggers from what I hear, was that the problem was down to our blogs not using valid enough XHTML code. This made little sense to me as it had all worked fine before these problems started, even when my blog's code was equally (indeed even more) invalid. I know I wasn't the only person who then spent hours trying to get their template code as valid as possible and continually pinging Technorati, to no avail. My emails to support, pointing out that there was still a problem, went unanswered for about a month.
Finally, I decided to contact Mr Sifry direct, and I'm pleased to say that my blog started getting indexed again pretty much overnight, although the dates of the posts reported on Technorati were of course weeks if not months after their actual dates. Still, better late than never. They said there was indeed apparently something awry with how they indexed my blog (and I suspect some other blogs too), but that Technorati had deployed new and better parsing code recently and my blog was being picked up again. So - as I'd thought - it wasn't the fault of me or my HTML.
Today, Mr Sifry has posted acknowledging the problems they've had with support. Good on him. He says "We're busy expanding out our support capabilities, and also putting together tools to make it easier for users to help answer their own questions before a Technorati support staffer has to get involved, and we've already made a bunch of fixes and feature enhancements to help fix the most common support requests, like fixes in our blog claiming code". Bring it on!
Technorati Tags: Technorati, support, customer service, consumer issues, Improbulus, A Consuming Experience, Consuming Experience