Sunday, 13 July 2008

Reduce mobile phone bills when roaming: tips

"How to avoid the holiday mobile bill blues: Tips for using your mobile abroad" is a consumer guide published on 27 June 2008 by UK comms regulator Ofcom, with sensible tips on using your mobile if you're travelling outside the UK - and in particular on how to reduce your phone bills while you're roaming.

Ofcom's top 10 tips

  1. Enable your mobile phone: Check with your mobile provider that your phone has been enabled to use abroad. Operators are obliged to provide this information to customers.
  2. Check your handset: Check with your mobile provider that your handset will work in the country you are travelling to.
  3. Check the prices before you leave: Contact your mobile provider to check your tariff before you travel to help avoid unexpectedly high bills.
  4. Ensure you are getting the best deal: Check international packages offered by operators before you travel to ensure you are getting the best deal.
  5. The pan European tariff only applies to voice calls: Remember that the pan European tariff (Eurotariff) which has helped to reduce the cost of calls, only applies to voice calls, not to texting and data downloads. It is available from all operators, across most European countries but is not available in Switzerland, Turkey or Croatia.
  6. Check your bundles: Don’t assume that the price of calls made abroad are included in your bundled package.
  7. Don’t forget voicemail: Remember that calling your voicemail from abroad can cost the same as making a call to the UK – check with your provider if in doubt. Unlike at home, you may be charged every time someone leaves a message on your voicemail . I f you want to avoid these charges, you can switch off your voicemail before you leave the UK.
  8. Using mobile internet abroad: Be aware that when connecting to the internet via a mobile handset, dongle or data card (a portable modem which provides internet access via the 3G network) whilst abroad could cost significantly more than when using them at home.
  9. The local SIM option: If you are out of the country for a long period time, it could be cheaper to buy a local SIM card that can be used in your handset or a local dongle.
  10. Alert your operator immediately if your phone is lost or stolen: If your phone is lost or stolen when you are abroad remember that you could be liable for the cost of the calls made in that country. Make a note of the contact details of your operator before you travel to ensure that you can get in touch with them as soon as possible to report the loss.
There's a PDF version with the above tips and, in addition, contact numbers for UK network operators if your phone is lost or stolen while you're overseas.

Ofcom also provide info on what are your consumer rights against the mobile phone operators.

They've even produced a YouTube video!:

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