So how have ING Direct UK in their wisdom decided that UK customers should contact them? You guessed it - not by email, oh no - that would be going a step too far towards actually being an Internet bank, one assumes. No email address is given, not even a Web contact form. If a customer (or potential customer) wants to contact them, that has to be done by phone - or post. Very 21st century, indeed.
The company's US Website offers an email address, so why aren't UK customers afforded the same convenience? Welcome to the Internet revolution, indeed.